Terms of Employment:

12 months/ 226 days per year.  Salary is at the Auxiliary Pay Plan AUX7 on the EISD Compensation Plan on a term or probationary contract, as applicable. Entry level rate of pay is $25.04/hour with additional consideration based upon directly related experience.

Primary Purpose:

Assist with district IP phone system, wireless network, switches, routers, and other network devices.

NOTE: Applicant must have satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the applicant, before continuing within the process towards possible employment.

Qualifications:

Education/Certification:

• High school diploma or GED
• A+ Certification
• Prefer entry level CISCO certifications: CCNA or CCDA

Special Knowledge/Skills:

• Knowledge with CISCO VOIP
• Knowledge of working with switches 6500, 3750 and wireless AP
• Good communication skills (written reports, procedures, and histories)
• Ability to work outside schedule hours when needed.
• Must have a valid Texas Driver’s license with good driving record.

Experience:

• One to three years in a network support environment      

Major Duties and Responsibilities

Network Responsibilities

1. Install and test network hardware, software, and upgrades; identify and resolve network issues; implement and maintain all system configurations and perform system maintenance under the supervision of the Network Engineer
2. Maintain DHCP scopes & IP réservations
3. Troubleshoot routing and switching issues
4. Diagnose and repair network connectivity and hardware issues; work with system users to identify needs and correct problems.
5. Ensure the maintenance of all local area networks by tracking significant problems, monitoring performance, and installing upgrades to hardware and software.
6. Assist with the installation, maintenance, troubleshooting, and repair of network equipment.
7. Ensures the maintenance of all computers, software, and local area networks by monitoring performance
8. Installs upgrades to hardware and software
9. Makes recommendations to building-level staff regarding upgrades and replacement of technology-related equipment
10. Operates standard and specialized electronics devices in testing and troubleshooting computers and other technology-related equipment.
11. Attends classes and seminars to enhance knowledge of equipment and operating systems.
12. Keep informed of and comply with state and district policies.
13. Uses a work-order tracking system for routine repair and maintenance of equipment
14. Perform other duties as may be assigned
15. Work with software and hardware vendors to maintain adequate product support.
16. Run backup procedures on all network and server equipment on a regular basis and restore district data as needed
17. Troubleshoot network drops, patch panels, ports
18. Install network-fax line cabling as needed
19. Respond to after-hours emergencies as needed and support other duties as assigned.

Wireless

1. Install of wireless access points, wireless bridges, Wyebot systems
2. Monitor wireless channel utilization
3. Troubleshoot wireless issues
4. Troubleshoot exterior/outdoor access points (Cambium) systems
5. Update access point map location and heat map coverage
6. Troubleshoot wireless DHCP, DNS, issues
7. Troubleshoot wireless SSID issues

Voice

1. Configure & troubleshoot IP phone system PBX and Gateways, voicemails, extensions and phones
2. Configure voicemails, extensions and phones
3. Maintain Voice system DHCP scopes
4. Configure, install, and troubleshoot district fax lines
5. Maintain phone documentation and inventory

Marquee

1. Troubleshoot school Marquee system’s software, sign communications, antennas
2. Provide quotes for parts
3. Maintain documentation

AI Phones

1. Install, configure and troubleshoot AI Phones, master and client stations
2. Provide quotes for new master and client stations
3. Maintain IP and VLAN database

Telecommunications

1. Install, troubleshoot and repair network ports
2. Install, troubleshoot and repair fax lines and telecom lines
3. Install 66 & 110 blocks and analog cabling

UPS

1. Install, configure and troubleshoot UPS systems
2. Coordinate UPS system installation
3. Maintain UPS documentation and inventory

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress. Frequent standing, stooping, bending, pulling, and pushing.

Environmental Factors:

Exposure to: temperature extremes (hot or cold), humidity extremes, noise, low or intense illumination, vibration, biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.), chemical hazards (asbestos, fumes, vapors, gases, dust, smoke, etc.), electrical hazards

Work: outside, around moving objects, around machinery with moving parts, slippery surfaces, uneven surfaces, alone, prolonged or irregular hours, unusual fatigue factors (hours), low light conditions, confined spaces, under buildings, at heights and in attics.